Cloud Contact Center Software & Solutions

Power and Simplicity. All in One Platform.

We know that managing call centers today isn't easy. Most call centers struggle with slow or non-existent improvements in KPI performance, and lack of consistency among agents. That's why we have decided to build Moobidesk Enterprise - the call center solution for boosting performance and agents productivity using one simplified platform.

Learn how Moobidesk makes your agents’ lives easier, your contact center more efficient, and your customers happier

UNIFIED VOICE & CHAT CHANNELS

A TRULY CONNECTED CUSTOMER EXPERIENCE.

Orchestrate the best customer experience across all channels on one platform. You get to choose the right communication channels that best fit your business needs and respond to those channels from a single interface.

SMART AI OMINICHANNEL ROUTING

SEAMLESS BOT TO AGENT TRANSITION.

As soon as someone connects with your business, Moobidesk bot intelligently engages and services the customer. When it comes to complex requests, Moobidesk bot transfers control of the chat or call to a live agent automatically.

CUSTOMIZABLE WORKFLOW

EFFORTLESS TO SETUP. TWEAK ANYTIME.

The world of contact center is complex - that’s why we make it ultra-simple for you to create an optimal ticketing system. You can add agents, set up channels, SLA, queue, skill set, aux code, and chat routing at any time.

VISUALLY SATISFYING DASHBOARDS

UNDERSTAND TEAM’S PERFORMANCE AT A GLANCE.

Get a quick summary of how your contact center is performing, giving both supervisors and agents a clear understanding of your performance with easily digestible dashboards.

What you can expect from Moobidesk Enterprise

Improved agent efficiency and experience

Reduce average handling time

Superior customer experiences

Significant cost savings

High levels of scalablilty, reliablility and availablity

Increased operational efficiency

Why organizations choose Moobidesk Enterprise

WITH MOOBIDESK ENTERPRISE

Intuitive modern platform empowers all to drive desired business outcomes faster and easier than ever before.

OLD, LEGACY CONTACT CENTER SOFTWARE

Overly complex and siloed legacy systems, bound by inflexibility reduce productivity and efficiency.

“Since we’ve started with Moobidesk Enterprise, communicating and coordinating with customers has become far less time-consuming. The unified contact center platform has saved us the hassle of shuffling between separate systems, and enabled us to connect with our customers with new additional channels.

This has greatly increased our team’s productivity, giving us time to focus on providing our customers with the best experience they can get.”

Maria Chua
Customer Support Manager

The modern contact center solution that just does it all.